Personal Injury
When an injury call comes in, answer with care.
After an accident, an injured person may contact several firms, sometimes from a hospital and often outside office hours. If your line goes unanswered, another firm may speak with that caller before your team knows the call came in. firstcase answers around the clock on your existing number, so the first conversation can happen while the caller is ready to talk.
Book a demoWhy personal injury firms lose cases to missed calls
- Injury calls do not wait for the office to open. Someone may call at night or over a weekend, when the team is unavailable to answer a direct call.
- An injured person may be contacting several firms. A voicemail gives another firm the chance to answer first, while your team misses the caller's first account of the matter.
- Important details can be hard to identify in a voicemail left for later review. When a caller describes an urgent matter, the right person on the team needs to hear about it.
How firstcase handles it
- firstcase answers 24/7 and identifies itself as the firm's intake agent; it never claims to be human. It qualifies calls against the firm's practice areas, tags them Retained, Connect, or Pass, and flags when someone mentions a competing firm.
- The agent detects the caller's language and supports multilingual conversations, including Spanish-speaking callers. If a matter sounds urgent, it can escalate it to the firm's team rather than leaving the detail buried in voicemail.
- When the caller is ready to schedule, firstcase can book into Google Calendar, Outlook, Calendly, or Cal.com while they are still on the line, then send an SMS confirmation. The firm also receives summaries by email or SMS and a morning brief.
- Call recordings and transcripts are available for the firm's review. firstcase can also push qualified leads into Clio, MyCase, Lawmatics, or HubSpot, so the team can continue intake in its existing tools.
What firstcase finds out on a personal injury call
Gathered conversationally, not as a checklist. Your firm can add its own intake questions.
The agent shows empathy for what the caller is going through.
- The nature of the accident (car accident, slip and fall, workplace injury, etc.)
- When it happened (date or approximate timeframe)
- What injuries resulted (broken bones, soft tissue, hospitalization, etc.)
- Whether insurance is involved and what type
- Their understanding of who was at fault
Keep the next call moving.
See how firstcase can answer, gather intake details, and bring urgent matters to your team.