Feature
Your niche is a practice area too.
Most firms don't fit neatly into five categories. firstcase lets you add your own practice areas by hand: give it a name, the intake questions you want asked, and the details that should trigger an escalation. The agent handles those callers like it was trained on your specialty.
How it works
- 1
Name the area
Mass torts, municipal work, niche immigration matters. If callers ask for it by name, it can be a practice area.
- 2
Write the intake questions
The details your team always needs on a first call. Add as many or few as you want, in your own words.
- 3
Set the escalation rules
Tell firstcase what counts as urgent for this area so the right calls reach your team immediately.
- 4
It runs like a built-in template
From then on, callers for that specialty get the same conversational intake as any standard practice area.
Examples firms set up themselves
Camp Lejeune claims
Exposure window, base, service dates, and illnesses
Nursing home negligence
Facility, timeline, injuries, current care status
Trucking accidents
Carrier, route, injuries, FMCSA-sensitive details
Elder law / guardianship
Capacity concerns, family roles, existing orders
Built-in templates cover the common areas out of the box. Custom practice areas cover everything that makes your firm yours. See the intake templates it ships with.
Build your specialty into the demo.
Tell us your niche on the call and we'll set it up live in front of you.