Criminal Defense

A calm first answer, even when the call comes at night.

An arrest does not always happen during office hours. A person in custody—or a family member calling for them—may reach for help at night, when the office is closed. A line that goes to voicemail leaves the caller with no immediate way to start intake. firstcase answers 24/7 on the firm's existing number and sends the call details to the team.

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Why criminal defense firms lose cases to missed calls

  • The person seeking help may be in custody, while a relative is trying to reach the firm from outside. Without a live answer, the team may not learn that the call came in until later.
  • Calls can arrive at night or on weekends. The person or their family needs a calm first conversation, not a phone tree that asks them to call back when the office opens.
  • Upcoming court dates and custody status can signal urgency. If those details are not captured and passed along, the team may not know which matter needs attention first.

How firstcase handles it

  • The agent identifies itself as the firm's intake agent, not a human, and stays calm and reassuring. It does not ask the caller to discuss details of what happened. It sticks to the intake details your team needs.
  • It gathers the charge or accusation, court or jurisdiction, upcoming court date, custody status, and recent contact with law enforcement. The agent can escalate urgent matters to the firm's team.
  • firstcase answers 24/7, filters spam calls, and supports call recording and transcripts. Summaries can arrive by email or SMS, and a morning brief helps the firm review calls that came in overnight.
  • When the caller is ready to schedule, firstcase can book into Google Calendar, Outlook, Calendly, or Cal.com while the caller is still on the line, then send an SMS confirmation. Qualified leads can flow into Clio, MyCase, Lawmatics, or HubSpot.

What firstcase finds out on a criminal defense call

Gathered conversationally, not as a checklist. Your firm can add its own intake questions.

The agent stays calm and reassuring, and never asks the caller to discuss what happened.

  • The specific charge or what they're being accused of
  • Which court or jurisdiction (city, county, federal)
  • Whether there's a court date scheduled and when
  • Whether they or the person is currently in custody or out on bail
  • Any recent contact with police or prosecutors

Keep the next call moving.

See how firstcase can answer, gather intake details, and bring urgent matters to your team.

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