The missed-call problem
Clio's 2024 Legal Trends Report describes a secret-shopper study of 500 U.S. law firms conducted in June–July 2024: only 40% answered the phone, down from 56% in 2019, and 48% could not be reached by phone at all, even after leaving a message.
Source: Clio's 2024 Legal Trends Report.
Estimate monthly revenue at risk
Monthly missed calls × share that are potential new cases × share you would sign × average fee per signed case.
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Estimated monthly revenue at risk
$5,000
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Why personal injury calls are time-sensitive
After an accident, injured people may call several firms right away or from the hospital. The first firm that answers usually gets the case.
firstcase answers 24/7 and can book a consultation while the caller is still on the line. Learn more about intake for personal injury firms.