What firstcase is
firstcase is an always-on AI intake agent (AI receptionist) built for law firms. It answers every call within seconds, day, night, and weekend, qualifies the lead against the firm's practice areas, and books the consultation on the firm's calendar automatically.
How it works
- 01Forward calls
Keep your existing number and forward calls to your firstcase line: always, after hours, or when a call goes unanswered.
- 02Set up intake
Onboarding finds your firm online, suggests practice-area intake questions, and walks through carrier-specific call forwarding.
- 03Answer and hand off
The agent answers, qualifies callers, books consultations during the call, and sends summaries to your team.
Key capabilities
- 24/7 answeringAnswers inbound calls day and night, including weekends.
- QualificationQualifies callers against your practice areas and case criteria.
- Booking during the callBooks into Google Calendar, Outlook, Calendly, or Cal.com while the caller is still on the line.
- CRM handoffPushes qualified leads into Clio, MyCase, Lawmatics, or HubSpot.
- Recordings and transcriptsRecords and transcribes calls for playback from the firm dashboard.
- Summaries and morning briefSends summaries by email and SMS, plus a morning brief of overnight calls, leads, and bookings.
- Multilingual callersSupports multilingual callers with language detection.