Help & Support
We're here to help. Choose the best way to reach us.
Email Support
hello@firstcase.ai
Response within 24 hours
Schedule a Call
Book a support session
15 or 30 minute slots
System Status
Check service uptime
Real-time updates
Frequently Asked Questions
How do I update my intake questions?
Log into your dashboard and navigate to Settings, then Intake Configuration. You can add, edit, or remove questions there.
Can I change the AI greeting?
Yes! Go to Settings then Voice & Greeting to customize how firstcase answers calls for your firm.
How do I add team members?
Navigate to Team in your dashboard. Click "Invite Member" and enter their email address.